By Bekah Nash
In my 11 years in salon management, there have been a few things that I’ve learned the absolute hardest way possible. Toward the very top of that “learned the hard way” list is this: failure to prepare = failure to succeed. Shocker, I know! This is certainly not a new concept, but it’s definitely one worth digging into from time to time.
At Signatures, we have found that good preparation leads to less stress and better results. Stress is inevitable in some ways because we cannot control every variable in every situation. However, we can control how much preparation we put in on the front end.
Let’s look at an example:
You decide that an in-salon cutting class needs to be scheduled ASAP because there’s been a few too many calls from clients requesting re-dos. So you decided in hast that the class needs to be next week and every stylist must attend. You let the team know via text and move on with you week. 2 days later you remember that you forgot to include in the text to the stylists that they all need a model for the class, so you make a mental note to text them when you find your phone. Now it’s the day before the class and 3 stylists tell you they can’t come because they never got that text from you and already have plans that day. It’s Wednesday now and the class is about to start. You have your educator there, but only half of your team shows up on time. They ask, as the class begins, what this class is about and if they were supposed to have models.
Are you stressed just reading this nightmare? My blood pressure went up a few points writing it! There was bad preparation for this class, which led to complete and utter failure.
Let’s look at another example:
You and your leadership team are sitting down discussing the education needs of your salon over the next quarter. It’s October and you’re getting January-March of next year’s education finalized. Your in-salon educator has spent the last several weeks meeting with each stylist on the team asking them what they would like to learn. You and your team decide that a color class is most commonly needed, so you schedule that one for January. It’s mid November now, and you announce to your team the details of the January class and ask them to begin recruiting models and you secure a couple of standby models just in case. Class day arrives, all of your stylists arrive on time, but you run into a little snag when a model calls last minute and cancels. Thankfully you are able to get one of the standby models to come in their place.
Don’t you feel so much better about this example? I’m so at peace writing it!
I’m a firm believer that great leaders are avid planners. How do you plan for the success of your salon? Comment below and let us know.