The Power of Goal Setting

Its a new year... which means its time to set our 2018 goals. Is this process sometimes overwhelming for anyone else? I think we often put too much pressure on ourselves to make the perfect set of goals that will help us reach our 2018 ambitions in no time. While great in theory, this type of pressure leaves us disappointed when 3 weeks into the year we have already gotten off track. 


For MAXIMUM effectiveness- goals need to be realistic, timed, and measurable. Make sure they are in the realm of you reaching them, make sure you have a date you want it completed by, and make sure you have a way to track if you are on the right path.

Following these steps will ensure your success to be where you want to be this year. 

On top of this, make sure you surround yourself with people that are aware of your goals and can keep you accountable in reaching them! People that speak truth and encouragement in your life. 

May 2018 be your best year yet!!! If you want to connect, or desire further coaching for your business, don't hesitate to reach out to us. We would love to help your business reach its 2018 goals!


A Post of Gratitude


As we enter the Thanksgiving season, we want to take a moment to reflect on this year and all we have to be thankful for.
The 3-Day Work Week started in 2012, and since then has remained a huge success for the culture of our salon. It has provided a balance for our team members while also creating clear-cut goals to allow our team to reach heights they never dreamed possible working only 3 days.
We have had to opportunity to speak to other salons across the nation through coaching calls, and speaking at salon conferences. This system is not a cookie cutter model that can be identically replicated. It must be modified to meet your businesses specific needs.  That’s where we come in. It is our joy and privilege to help you find what your salon values most, and create a custom system to get you there.
If you find yourself seeking out these answers, feel free to visit our website ( and connect with us. We look forward to helping you take your business to the next level.
This Thanksgiving season, we wanted to reflect and give a heart felt Thank you! Here’s to an even better 2018!
Lets keep the conversation going… connect with us on Facebook at

Tools to Tackle To Do's

Doesn’t it seem like the days go by faster and faster each and every year?!? And if the days go by fast, so do the months and years. As a business owner, manager or team leader, one of the most important things to keep in mind is to plan your days, weeks and months to make them as efficient and effective as they can be.


We all have a million things to accomplish on our daily to do list, so having a plan helps us to ensure we are tackling each task with intentionality. A task sheet is an excellent way to track your daily tasks and ensure the completion of each item. Not only is it important for you to have one, but it is vital that each key member of your team has one as well. This allows you the peace of mind that all assigned tasks are being completed on a consistent basis.


There are some keys things to keep in mind when creating a task sheet:

1.     Include daily/weekly/monthly/quarterly tasks 

Having those items separated, but in the same document, allows us to know the time frame that a task needs to be completed. It also doesn’t lump every single item in the same list, which could lead us to feel overwhelmed.

Have these items listed in chronological order as well as order of importance. Make sure the things that need to be accomplished first in your day are listed right at the top.

2.     Know that it is subject to change…and OFTEN!

As responsibilities change, so does our task sheet. First step in taking on a new task is ensuring it has a home on your task sheet. Additionally, the first step in delegating a task to another team member is ensuring the new task has a home on theirs.

Re-evaluate task sheets on a regular basis to make sure items are up to date. Also, evaluate team member’s task sheets with them to ensure integrity in completion and accuracy.

3.     And last but not least, consistency is KEY!

It needs to be completed on a DAILY basis. Nothing feels better than scratching out a full list! Just make sure to do it- and make sure your team is too!

Have team member’s turn in task sheets weekly as an opportunity for accountability with their assigned tasks. Go over completed task sheets in their weekly one on ones or team meetings. Make sure there are no questions that could lead to educational opportunities.


We all want to elevate our teams and businesses to the next level. Our goal is to grow and improve! Goals are reached at a faster rate when our daily to do’s are listed on a task sheet and completed on a consistent basis. It keeps us focused and on track to reach the goals we set to accomplish!

Be a Listening Leader

Being a leader in your business is a position of honor and privilege. There are many personal rewards to leading others toward their goals while simultaneously achieving personal goals of your own. Leading by example for their greater good of the business.
Buuuuut, as anyone in that role for more than a day quickly realizes, leadership can also be a thankless and often challenging role.
It’s challenging to push individuals past their comfort zone and into greatness. It often comes with resistance and bumps in the road before greatness is achieved. Often times, your journey with an individual is cut short before you ever even see the fruit of the work tirelessly put into that team member.
On top of all that, leaders have to constantly be open to constructive criticism and feedback about the business. And here’s the clincher- as a leader, we can’t take it personal!
You are one person to the masses of your business, so often there will be a lot of opinions that will be thrown in your direction. It is often tempting to close ourselves off from hearing the feedback and throw up a white flag while shouting “I’M DOING THE BEST I CAN!!!” Fight the temptation to shut out the noise. As soon as your team feels silenced, they will feel devalued. As soon as your team feels devalued, they will feel the temptation to seek out opportunities that value their voice. Which then in turn leads to team turnover.
No one said leading a team is easy, but trust me when I say it’s worth it. Goals will be achieved, relationships will be formed on a deep level, and growth will happen. Is it slow at times? Sure! Is it hard to hear feedback on a business you love and work so hard for? Of course it is! But listen, and listen with the intent of valuing the speaker. The return on that investment is priceless. And the loyal team you build because of it is worth all the hard work put it! 


Let’s keep the conversation going- connect with us on Facebook and let us know how being a good listener has positively impacted your business! 


A change is gonna come...

High team retention is vital to a business in order to survive in today’s competitive business market.  BUUUUUUT- no matter how strong your staff relationships are, change and turnover are inevitable. Great people leave for good reasons. Maternity leaves that transitions into stay at home moms, huge life changes that move us out of state, or even a desire to pursue a new career all together.

These are all honorable reasons that one may have to transition out of a career, but people, especially the good ones, are always hard to let go of.

Here are a few tips on how to handle the loss of a great employee:

1.     Hire WELL

a.     A good employees replacement is KEY to making this transition as seamless as possible. Time isn’t always a luxury in these situations, so hire well. Ask tons of questions and interview candidates as many times as possible to ensure you are getting their authentic self.

2.     Have strong TEAM buy-in

a.     Involve your team in the transition process with honesty and authenticity, and their loyalty will shine through. Involve them in the interview process and get their input on the incoming team member.  Be realistic with how the transition will take place and the amount of time it will take to do so.

3.     HONOR the old while WELCOMING the new

a.     Make sure that your leaving team member feels loved and valued, and all the while, your new team member feels welcomed. Let them know that they have a place and a voice in their new role. A great tip would be to throw a going away party honoring the leaving team member, and have it double as a meet and greet for your incoming team member.


Change is hard- no matter if it’s a good change or seemingly bad one. But hard times of transition often allow you the beauty of reevaluation. It allows for a fresh pair of eyes to come in and improve on already great practices. Take your time, prep your team, and lovingly say goodbye. These are sure-fire ways to protect your business from the inevitable pains of saying goodbye.

Is a Policy & Procedure Manual Really Necessary?

by Bekah Nash


I’m going to go out on a limb here and say that no one truly enjoys the creation and upkeep of a policy & procedure manual.  Is it really even necessary?  ABSOLUTELY!  Now that that question is answered, let’s discuss what a P & P (policy & procedure manual) should contain.


Team Member Handbook

First things first, if you don’t have one of these, stop what you’re doing right now and create one.  This is extremely important as it’s the very best way to communicate your expectations to your employees.  As a side note, be sure to have your handbook checked out by your attorney to ensure that it aligns with the labor laws in your state.


Front Desk Procedures

This may seem like a no brainer to some, but it is important to mention.  Your front desk team needs an easily accessible procedure manual that walks them through everything from appointment confirmation calls to product returns.  Check with your point of sale software company to see what procedures they already have done for training purposes.  You may be pleasantly surprised by how much of the work is already done for you!


Vendor Information

Take a second and think about how many vendors you deal with JUST as it relates to the retail and back bar products you purchase.  For us it’s 17!  How are you keeping track of the way each of these vendors conducts business?  The P&P is a great place to keep contact information for the company and it’s representatives as well as their customized rewards system and return policy.  It would be impossible to recall from memory all of that information when needed.


Back of House (Human Resources) Procedures

Here’s another question for you ponder: how much of your HR processes are unique to your business?  Unless you’re operating a small business that’s part of a large company of chains, virtually ALL of your processes are specialized for your salon.  Because of this, it’s extremely important that you create detailed procedures for your HR processes.  For instance, we have a procedure for granting time-off for employees.  Why?  Because at our salon, there are documents that must be turned by the employee by a certain number of weeks before the time-off requested.  Additionally, there are certain steps our manager must take if denying or granting the time off.  This system, while likely similar to your’s, is unique to our salon.  


Owning an updated, comprehensive Policy & Procedure Manual will go far in making your job easier in the long-run as a salon owner.  If all the procedures are securely in your brain and your brain only, how will your team conduct your business in the way you wish?  If a trusted long-term employee departs, how will you go about educating your new team members on the way things should be done?  I urge you to take the time to create this if you don’t already have one.  And if you do, but it’s outdated, take the time to update and do so regularly.  You will find yourself at peace more often because your employees can flip through the pages of the P&P for answers instead of constantly asking you!

Not a Nicety, but a Necessity!

by: Wendy White-McCown


Do you ever feel like you're too busy to walk away from your salon to network with other salon professionals?  We sure do, but we've learned to make it a necessity.

We recently traveled to Houston to meet with some of the best Bumble and bumble Leaders, Mike Melamed, who is the executive director of field sales for Bumble and bumble North America, Nathan Reedy who is the director of southeast sales and Sabrina Rivera who is a sales & education executive.  The knowledge was simple, but 'oh' so very effective.  The one word that kept resurfacing was Omnichannel, aka true continuity of your experience. It was a gentle reminder of who we are and how we communicate to our guest, whether that be in person or through social media.  

Although at times we feel too busy to venture out and network we always see the benefit of stepping back and looking at the salon with a fresh perspective.  It is important to us that our guests feel true continuity with our "brand" at all levels.

Here are three reasons that we think networking is a necessity and not a nicety.

1.  Fresh perspective

2. Builds relationships

3. New knowledge

We just want to encourage you to find some networking events, put them on your calendar, and try to stick to it. You might be like us, and be so glad you did! 

What networking events have you attended lately?